• our website at aximetria.com (the "Site");
• our mobile application ("App"), once you have downloaded a copy of the App onto your mobile device or hand-held device; and
• any of our other services available via our Site or App (our "Services").
We are the controller within the meaning of the General Data Protection Regulation, we determine the purposes and means of processing your personal data. We will collect and process the following data about you
Information you provide to us, "Submitted Information
" is information you give us about yourself by completing forms on the App and/or the Site, or by corresponding with us i.e. by e-mail. It includes information you provide when you register to use the App, download the App, subscribe to any of our Services, enter into any transaction on the App or the Site, enter a competition, promotion or survey and when you report a problem with either the App, the Services or the Site. If you contact us, we will keep a record of that correspondence. The information you give us may include your name, address, date of birth, e-mail address, phone number, the device's phone number, username, password and other registration information. It may include financial information, details of your bank account including the bank account number, bank sort code, IBAN, details of your debit and credit cards including the long number, relevant expiry dates, CVC, identification document numbers, copies of identification documents (for example, passport details, driving license and utility bills) personal description, photographs and any other information you provide us in order to prove your eligibility to use our Services.
Information we collect about you and your device. Each time you visit the App or our Site we will automatically collect the following information:
• technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information and the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting "Device Information";
• information about your visit, including the full uniform resource locators (URL), clickstream to, through and from our Site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, device information;
• transaction information including date, time, amount, currencies used, exchange rate, beneficiary details, details and location of the merchant or ATMs associated with the transaction, IP address of sender and receiver, sender's and receiver's name and registration information, messages sent or received with the payment, device information used to facilitate the payment and the payment instrument used;
• information stored on your device, including if you allow Aximetria to access contact information from your address book, login information, photos, videos or other digital content, check ins (Content Information). The App will periodically recollect this information in order to stay up-to-date;
• details of your use of our App or your visits to our Site including transaction details relating to your use of our Services, including who you have sent money or electronic money to, foreign exchange transactions you have entered into, the time, date and location of the place the transaction was entered into;
• location information; we use GPS technology and your IP address to determine your location. This is used to prevent fraud, for instance if your mobile phone is saying that you are based in the UK but your card is being used to enter into an ATM Withdrawal or point of sale purchase in Germany, we may not allow that transaction to be processed. Our card protection and fraud-prevention measures require this personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling location permission for the App within your device settings; and
• information to help us deliver our Service to you. We work closely with third parties in order to help us deliver our Services to you. These third parties are business partners (such as those we partner with to offer additional Aximetria Services), sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, fraud prevention agencies, customer service providers and developers. Information we may collect about you from such parties can include credit search information, information which helps us to verify your identity or information relating to your payment transactions. COOKIES AND RELATED TECHNOLOGIES
You may set up your web browser to block cookies from monitoring your website visit. You may also remove cookies stored from your computer or mobile device. However, if you do block cookies you may not be able to use certain features and functions of our Site. USES MADE OF THE INFORMATION
Below is a summary of the key types of data that we make use of as part of the Services.
We use information held about you in the following ways: Submitted Information
We will use this information:
• to carry out our obligations arising from any transactions you enter into with us, i.e. top ups, transfers, ATM withdrawals, card purchases and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may be of interest you;
• to verify your identity to protect against fraud, comply with financial crime laws and to confirm your eligibility to use our products and Services;
to notify you about changes to our service; and
• to ensure that content from our Site is presented in the most effective manner for you and for your computer. Device Information
We will use this information:
• to administer our Site and the App for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our Site and the App to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our Services, when you choose to do so;
• as part of our efforts to keep our Site and the App safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you about goods or services that may interest you;
• to verify your identity, protect against fraud, comply with anti-financial crime laws and to confirm your eligibility to use our products and services; and
• to comply with our legal and regulatory obligations. Location Information
We will use this information:
• to deliver relevant advertising to you, for example, information on nearby merchants; and
• to protect against fraud. Third Party Information
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information:
• to help us better understand your financial circumstances and behaviour so that we may make decisions about how we manage your Aximetria Account;
• to process applications for products and services available through us including making decisions about whether to agree to approve any applications; and
• for the purposes set out above (depending on the types of information we receive).
If we decide to engage advertisers to promote our products and services, the advertisers and their advertising networks may require anonymised personal data to serve relevant adverts to you. We will never disclose identifiable information about individuals to advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help our advertising partners provide a tailored and targeted campaign, relevant for a sub-section of our users. In some instances, we may use personal data we have collected from you to enable our advertising partners to display their advertisement to their target audience. DISCLOSURE OF YOUR INFORMATION
We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us, they use data securely and confidentially and under strict contractual controls in accordance with data protection laws and controls enforced by Aximetria.
We send personal data to the following sets of data processors in order to perform the Aximetria Services:
• Fraud prevention agencies
. This is in order to verify your identity, protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services. Please note that if fraud is detected, you could be refused our Services;
• Cloud storage providers
. This is in order to safely and securely store your data with Aximetria;
• Banking and financial services partners
. Financial services providers that help us provide the Services including banking partners, banking intermediaries and international payments services providers; • Credit reference agencies
. For the purpose of assessing your credit score;
Card manufacturing/personalisation and delivery companies. For the purpose of creating your personalised Aximetria card and delivering this to you at your requested address; and • Advertisers and analytics providers
. If we decide to engage advertisers to promote our products and services, the advertisers and their advertising networks may require anonymised personal data to serve relevant adverts to you and others. We will never disclose identifiable information about individuals to advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help our advertising partners provide a tailored and targeted campaign, relevant for a sub-section of our users. In some instances, we may use personal data we have collected from you to enable our advertising partners to display their advertisement to their target audience. We also use analytics and search engine providers that assist us in the improvement and optimisation of our Site.
• Companies within the Aximetria Group and/or affiliates
. In order to provide a unified service across all of our products and services, we may disclose your personal information to any member of the Aximetria Group and/or affiliates, which means any of our subsidiaries or related entities. Companies in the Aximetria Group will be acting as joint controllers or processors in order to provide the Services.
We may also disclose your personal information in the following circumstances:
• if we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligations or request;
if we need to enforce or apply the ToS or any other agreements between you and us or to investigate potential breaches; or
• protect the rights, property or safety of Aximetria, our customers or others.
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. STORAGE SECURITY & INTERNATIONAL TRANSFERS
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology or a secure virtual private network. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our App and/or our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our App or our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We have implemented security measures to ensure the confidentiality of your data and to protect your data from loss, misuse, alteration or destruction. Only authorised personnel of Aximetria have access to your data, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments. YOUR LEGAL RIGHTS
You have rights under data protection laws in relation to your personal data.
You have the right to:
• request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you. If you require this, then please contact us at email@example.com
• request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please contact us at firstname.lastname@example.org
• request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Aximetria is under certain obligations to retain certain data for a minimum of 5 years. Please note that these retention requirements supersede any right to erasure requests under applicable data protection laws;
• to object to the processing of your personal data. This is in situations where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights. Aximetria is under certain obligations to process and retain certain data for compliance purposes. Please note that these requirements supersede any right to objection requests under applicable data protection laws. If you object to the processing of certain data then we may not be able to provide the Services and it is likely we will have to terminate your account;
• request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• if you want us to establish the data's accuracy;
• where our use of your data is unlawful, but you do not want us to erase it;
• where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
• you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it. Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter into with you (including the Services). In this case, we may have to cancel your use of the Services, but we will notify you if this is the case at the time;
• request for the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this then please contact us at email@example.com
• request for the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this then please contact us at firstname.lastname@example.org; and
• withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the Services to you. We will advise you if this is the case at the time you withdraw your consent.
For information, Switzerland's competent data protection authority is the Federal Data Protection and Information Commissioner. NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one business day. Occasionally it may take us longer than one business day if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (including the Aximetria Services). In this case, we may have to cancel your use of our Services, but we will notify you if this is the case at the time. CHANGES
We will obtain your express opt-in consent before we share your personal data with any company outside the Aximetria Group of companies for marketing or promotional purposes. You have the right to ask us not to process your data for marketing purposes. You can exercise Your right to prevent such processing at any time by contacting us at email@example.com. CONTACT US